In brand building small things can have a big impact. A previous post outlined how achieving superior brand communications is often “a game of inches”. This post looks at identifying which details of what a brand does that makes the most difference to its success. Too many moments of truth Attention to detail is by … Continue reading
This web ad from Japan for the Tosando Music School is the latest viral tearjerker. In testimony to its crafting, you won’t need to understand Japanese to follow it or to be touched by it. At a time when brands are building increasingly complex digital communications programs, and are turning to oblique forms of branded … Continue reading
If you manage brands, the chances are at some point you’ll find yourself in a situation where someone wants to determine the Unique Selling Proposition for a brand you’re responsible for. Usually this will be because the brand isn’t performing and it’s been concluded that there’s a need to refresh or reposition it. So the … Continue reading
Apple is one the strongest brands on the planet. But over the past two years it has been increasingly tested by direct attacks from competitor advertising in its home market of the United States. This post outlines what’s been happening and Apple’s response to it. A (very) short history of Apple’s brand communications To put … Continue reading
The advent of digital media and changes in consumer expectations mean that brands now have to think in terms of the story they want to tell rather than just positioning themselves. This post examines the shift from positioning to story, provides an overview of brand storytelling, and exemplifies this through looking at how the Scotch … Continue reading
The 2012 post Can the Commonwealth Bank’s “Can” beat the other big four banks reviewed the authenticity of the brand promises of the major banks. This made the case that Commbank’s superior technical systems could allow it to credibly build its “Can” positioning to stake out brand leadership amongst the big four. As outlined in … Continue reading
If customer satisfaction is about meeting or exceeding expectations, then why do so many companies measure satisfaction without considering what they are actually promising their customers? This post draws on recent observations by Simon Wood, Head of Stakeholder Management Research for TNS UK, to explore the relationship between brand authenticity and customer satisfaction. There are … Continue reading
Despite its questionable launch strategy the Commonwealth Bank’s new “Can” brand positioning may have the ability to stake out a real point of difference that will leave its competitors behind. Australia’s ‘big four’ banks have traditionally been perceived by consumers as a largely undifferentiated group of institutions. A group that has also be seen as … Continue reading
You would be hard pressed to find a mid to senior marketer that isn’t an advocate of the customer-centric view of marketing. It has after all been the dominant marketing paradigm of the past 30 plus years, ingrained in every marketing text and preached by industry leaders. With the identification and fulfilment of category specific … Continue reading
Over the past decade businesses that compete in the mass middle market of their industries have seen increasing pressure on sales and margins. ‘Death in the middle’ as it has been called has been caused by competitors taking either value positions or premium positions. This has shrunk the space in the middle and made the … Continue reading
Brand Truth - Brand Strategy Consulting, Melbourne 